The ownership of www.aforoges.es belongs to:

Corporate Name: A1SISTEMAS CONTROL Y COMUNICACIÓN DIGITAL S.L.
Tradename: A1SISTEMAS
Address: Avenida Real Academia de la Medicina, 3C
30009 – Murcia
NIF: B05507728
Email: info@a1sistemas.es
Phone (+34) 968 29 74 40

To place a phone order: Contact us on the phone: (+34) 968 29 74 40.

To make the purchase through our portal:

  • Browse the web using the drop-down menu or directly by entering the name or brand of the product in the search engine for greater speed.
  • Select the desired item by clicking on the “add to cart” button and repeat the process by adding all the products you need to the cart. Indicate the number of units you want for each item.
  • Then press the button “place the order”.
  • You can place the order by registering on our website or directly without registering as a customer.
  • You will then be asked for shipping and billing information. To avoid delays in the delivery of the order make sure that the contact telephone number and the shipping address are correct.
  • To finalize your order, select the chosen shipping rate and payment method.
  • Finally, in the review of the order, you can verify that the information provided is correct.
  • Once you have made the purchase, you will receive an email with the order placed in which the assigned order number will appear.
  • Check it and if you find any error, let us know, by phone or by email to info@a1sistemas.es. You can also place the order again with the necessary variations. In any case in A1sistemas.es we always carry out a telephone confirmation of the orders.
    VAT: The prices shown on the website do not include 21% VAT.

HOW WE MANAGE YOUR ORDER

Once we have received the notification of your order our commercial department will contact you, within 24 working hours, to confirm the content of your order and inform you about the deadline and delivery procedure. Once payment of the order amount has been received, the shipment is sent by the transport agency. Then, we will send you an email confirming the departure of the order from our warehouse and the expected delivery date.

The delivery time varies according to product availability.

SHIPPING AND DELIVERY

Delivery term

Under normal conditions, the delivery time will be 2-3 business days. Deliveries are not made on Saturdays or Sundays. Delivery times are valid from confirmation of stock and payment of the order.

Product Availability

In the event that the requested material is not available in our warehouses, the customer will be notified of the expected period of receipt of the requested product.

SHIPPING COSTS

Free Shipping Rate, for orders whose amount is greater than € 250 + VAT. This rate is only valid for shipments within the Iberian Peninsula.
Flat rate of € 4.99 + VAT for all other orders. This rate is only valid for shipments within the Iberian Peninsula.

PAYMENT METHODS

In A1 Sistemas for your convenience we facilitate the purchase by offering various forms of payment from which you can choose.

Payment by bank transfer. The transfer must be made in the name of A1 Sistemas Control y Comunicación Digital, S.L. We will send you detailed instructions once your order is received.

To facilitate monitoring, always indicate in the concept of the transfer the order number to which the payment corresponds, as well as your name and surname. In order to expedite the order we advise you to send the bank receipt by e-mail to info@a1sistemas.es. Please note that if you decide to use this payment method, the order will not be handled until the money transferred is fully deposited into our account.

Payment by credit or debit card. Card sales in www.a1sistemas.es are made through virtual POS and a maximum security system. The accepted cards are Visa, MasterCard and Maestro Verified by Visa and MasterCard SecureCode, with which the authentication of the holder is obtained when making the purchase. To do this, during the purchase process, you will be presented with a page to enter an authentication key. The confidentiality of your data is fully guaranteed, both with respect to your personal data and credit cards for the realization of payments.

Payment with PayPal. Pay quickly and securely with your PayPal account or debit or credit card, without sharing financial information with www.a1sistemas.es. If you choose to pay with PayPal, you will be redirected to the secure PayPal pages.

RECEPTION OF THE ORDER AT HOME OR BUSINESS

Upon receipt of the order, if damage to the packaging is observed, reject the merchandise. In order to be able to claim the insurance of the carrier, please check the merchandise immediately since once received we have a limited time to report the occurrence of hidden damages not observed in the download.

Notify us of the incident through the customer service phone (+34) 968 29 74 40 or send us an email to info@a1sistemas.es to proceed to solve it. For more information, please refer to our return policy.

RETURN POLICY

Return for product damaged by transport

Upon receipt of the order, if damage to the packaging is observed, refuse the merchandise. In order to be able to claim the insurance of the carrier, please check the merchandise immediately since once received we have a limited time to report the occurrence of hidden damages not observed in the download. Notify us of the incident through the customer service phone (+34) 968 29 74 40 or send us an email to proceed to solve it.

Return for defective product

If a product comes to you damaged, we will send you a new product, A1Sistemas will bear all the extra transport costs that may arise. To do this, please contact us by email in info@a1sistemas.es as soon as possible, clearly indicating the problem and attaching a photograph of the deteriorated product. We will not accept any exchangeor or refund if you have not previously contacted us to let us know.

Return by wrong product

If one or more products received do not match your order, A1Sistemas will pick up the wrong product at the address indicated and deliver the correct product to you without any extra cost, provided that the product has not been used, altered or handled, and remains in perfect conditions the original packaging.

To do so, please contact us by email at info@a1sistemas.es within 7 working days of receipt of the order. We will not accept any exchange or refund if you have not previously contacted us to let us know.

Return at customer’s wish:

You have the right to withdraw from this contract within 14 calendar days without any justification. The withdrawal period shall expire 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired material possession of the goods. In order to exercise the right of withdrawal, you must notify us at the email address info@a1sistemas.es your decision to withdraw from the contract and we will send you instructions on how to proceed. In order to comply with the withdrawal period, it is sufficient that the communication concerning your exercise of this right is sent before the expiry of the corresponding period.

– Consequences of withdrawal –

In case of withdrawal by you, we will refund the amount of your purchase, within a maximum period of 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make such refund using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; in any case, you will not incur any expenses as a result of the refund. We may withhold the refund until we have received the goods, or until you have provided proof of the return of the goods, depending on which condition is met first.

You must return or deliver the goods directly to us at the address we will tell you after we have received your decision to withdraw from the contract, without undue delay and, in any case, no later than 14 calendar days from the date on which inform us of your decision to terminate the contract. The period shall be deemed to have been met if it makes the return of the goods before the end of that period. You must bear the direct cost of returning the goods. You will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and operation of the goods.

A1Sistemas reserves the right to refuse returns communicated or sent outside the deadlines or items that are not in the same conditions in which they were received by the customer.

A1Sistemas reserves the right not to refund the full amount paid if the product is deemed to have suffered a depreciation (example: the item is not returned in its original packaging or it is in bad condition).

Guarantees

A1Sistemas guarantees its products, in the legally established terms. The customer must inform A1 Systems of the lack of conformity within two months of becoming aware of it. In case of defective product under warranty, A1Sistemas will carry out the repair or replacement of the same, either directly or through the technical / after-sales services of the represented brands, procedures that will be free.

Deficiencies caused by negligence, shock, misuse or improper handling, unsuitable tension where appropriate, or materials subject to wear and tear due to normal use shall be excluded from the guarantee. Where the use of the warranty is justified, repair, replacement of the item, rebate or return will be opted, in the legally established terms.

The warranty will lose its value in cases where:

-Modify, alter or replace some of the data on the purchase invoice or invoice.
-If both the identification number and the guaranteed device itself are handled or repaired without the knowledge of the Technical Service.
-If you do not have the purchase invoice.

Cookies

A1Sistemas may place a “cookie” on your computer’s hard drive in order to recognize you as a recurring user and to personalize your use of the Website. The cookie will be saved on your computer’s hard drive until you delete it. You can have your browser notify you of the presence of cookies or reject them automatically. If you reject cookies you can continue to use the Website, although this may limit the use of some of the features or prevent the proper functioning of the Website. Please refer to your browser’s instructions and manuals for further information.

CONTACT US

Contact directly on the phone: 968 29 74 40 Monday to Friday morning from 09:00 to 14:00 and in the afternoons from 16:00 to 19:00.You can also write to us by email at info@a1sistemas.es for inquiries about your order, comments, suggestions or any other information.

“Our goal is to ensure that your purchase is best suited to your needs. From A1Sistemas we thank you for the trust you place in us and we work continuously to offer you the best online shopping experience.”